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How We Run This Platform and What You Agree To

Using 250 BD means you accept the terms set out here. Access to our lobby, wallet, and payment options — including bKash, Nagad, and Rocket — is subject to your local law and the eligible regions we serve.

Account EligibilityPayment ConditionsJurisdiction RulesData HandlingAccount Closure
250 BD How We Run This Platform and What You Agree To
LEGAL CONTACT

Reach Us About Legal or Account Queries

If you have a question about these terms, your account status, or eligibility in your region, our support team can help. Use any of the paths below to get a response.

Live Chat Start a chat from the lobby or account page. Available during our support hours for account and legal queries.
Email Support Send your query to our support address. Include your account reference so we can locate your record quickly.
Help Centre Our help section covers account conditions, payment rules, and eligibility questions with step-by-step answers.
ACCOUNT SECURITY

How We Protect Your Account and Data

We take account security and data handling seriously. Here is how we manage the key areas that affect your account.

Data Retention We keep your account data for as long as your account is active and for a period after closure as required by applicable rules. You can request details about what we hold.
Cookie Use We use cookies to keep your session active across devices. You can manage cookie preferences in your browser settings without losing access to your account.
Account Security Your account is protected with password authentication and OTP verification on login. If you notice unusual activity, contact support immediately to lock your account.
Data Requests To request a copy of your data, update your details, or ask about account closure, contact support with your account reference and we will respond within a reasonable timeframe.

Common Questions About Our Terms

Answers to the questions we hear most about account conditions, eligibility, and your rights as an account holder.

Access depends on your local law and whether your area falls within our eligible regions. Check your local regulations before opening an account.

Any confirmed balance in your account wallet at the time of closure is returned to your registered payment method — bKash, Nagad, or Rocket — subject to verification.

Yes. Contact support with your account reference and specify what you need. We will respond with the relevant information within a reasonable timeframe.

Log in, go to your account settings, and update your mobile number or email. Some changes require OTP confirmation to the existing registered number.

Contact support immediately through live chat or email. We can place a temporary hold on your account while we investigate and verify your identity.

We will notify you via your registered contact details when a material change is made. Continued use of your account after the effective date means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.